thenextweb.com - 1 year ago

8 tips to help customer service managers make their lives easier

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Tdesklogo5220x95.jpghis post was brought to you by desk.com the fast, awesome customer service app for small business.
There's never a dull moment when you re a customer service manager. Not only do you need to help customers and increase satisfaction, but you also need to study, evaluate, and restructure support processes to continually improve l performance. You may also be responsible for a team of customer service specialists and representatives. It's a big responsibility, being in charge of the friendly face and helping hand that make your company personable. Sounds exhausting right? Luckily, there are lots of tools of the trade to help you out. . Suddenly management just got, well, a little more manageable. Add Automated Surveys… This story continues at The Next Web
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